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Satisfaction Survey 2008

This will help us set priorities:

1. Using a scale of 1-4, please assign the value of each characteristic by how its importance influences your vendor selection decision: (Choose N/A for Not Applicable)

Your Rating:

1

2

3

4

Importance:

Little

Somewhat

Important

Very


Product Quality ISO Certification
Delivery Supplier Communication
Price Web Based E-Commerce
Cost Reduction Product Documentation
No Charge Samples Statistical Process Control
Application Assistance Packaging
Quote Response Time Electronic Communication

Show us where we need to improve:

2. Please evaluate LASERAGE and our competition on the following characteristics:

Your Rating:

1

2

3

4

Performance:

Poor

Fair

Good

Excellent


Laserage

Other Supplier Other Supplier
Customer Service

Tech Support

Lead Time

Delivery

Quote Response

Price

Quality

Problem Solving Response

Sales Representation

Overall Rating

Supplier Name Supplier Name
Competition:

3. Where did you hear about Laserage Technology?

Article Banner Ad
Direct Mailing e-mail
Magazine Ad (Please Specify) Newsletter
Press Release Search Engine (Please Specify)
Trade Show (Please Specify) Word of Mouth (Please Specify)
Website (Please Specify) Other (Please Specify)

Specify from above:


4. Would you recommend Laserage to others? (Please check one)

 Least Likely  Somewhat Likely  Likely  Very Likely

5. How frequently would you like our sales representative to visit you?

Other visit frequency:


6. How do you see the future for your business?


7. What tradeshow will you be attending within the next year?

MD&M Regional Design & Manufacturing
Local Design2Part Local AmCom
Other Other

8. Which of the following Trade Publications do you current read?

MPMN MD&DI
MPO MDT
Design2Part Magazine Practical Welding Today
The Fabricator  
Other Other

9. If you search for manufacturing solutions online, which internet locations to you utilize for direction?

www.devicelink.com www.thomasnet.com
www.jobshop.com www.globalspec.com
www.macraesbluebook.com  
Other Other

10. How can we help you further? (Please fill in below)


11. Any additional comments? (Please fill in below)


12. Would you like to "Opt-out" to be removed from our Laserage Mailing List?

  Yes      No

13. Would you like to "Opt-out"of the Laserage Technology Drawing?

 Yes     No

Please provide Laserage with the following information:

Name*
Title
Company*
City*
State*
Zip*
Country
Phone*
Fax
e-mail*
Sales Rep* Add "none" if not known.
* Required for drawing

  Thank You For Completing Our Satisfaction Survey!